People type three searches for the same afternoon: binance refund, binance scam, binance withdrawal. Binance is a real exchange. Binance.com and Binance.US are different companies and different websites, and the page that counts is the one you type yourself. A refund from Binance, a scam that used the name, and a withdrawal that never arrived are three different files. Binance’s own withdrawal guide says that the wrong address or the wrong network means the assets are permanently lost. Their deposit FAQ says that a send to an address which is not Binance’s is a transfer they cannot assist with. The file that can still be reviewed is the one where the coins left for someone else.
Buying bitcoin or USDT on Binance and then sending it to a manager, a romantic contact, or a “safe wallet” is the usual path. The purchase can be a real Binance purchase. The loss is the send after it. Binance’s guide treats a wrong address and a wrong network as permanently lost. A Binance refund of the purchase does not unwind a withdrawal you confirmed to someone else’s address.
A drain after a code, a remote-access session, or a seed phrase used the account’s own withdrawal tools. Save the TxID and the message. Lock what you can from a page you typed yourself. Do not send the password, the codes, or the phrase to the person offering the refund.
A withdrawal that is still sitting inside Binance is their queue. It is not a trail that has left the building. A withdrawal that already says completed, to an address you do not recognise, is the send. Bring that TxID.
Say whether the coins are still in the Binance account or already sent, and whether the account is Binance.com or Binance.US. A balance screenshot on its own is not the trail.
The TxID and the approximate time if the crypto left. The card or bank reference if a payment you did not authorise never became a send. Do not include your password, your 2FA codes, or a seed phrase.
The text, email, call or chat, including the number and the link. If the path was a P2P chat, include the address they gave you. If someone is now offering to force the refund, include that pitch and do not pay it.
If the coins already moved, read how a crypto trace works. If someone wants a fee up front to force the refund, read how to tell that pitch from an investigation.
Concrete cases from our forensic review archive: an exchange brand whose deposit addresses we trace · an exchange whose impersonators cash out traced funds · a cloned domain whose wallet trail we documented
Binance’s withdrawal guide says the wrong address or the wrong network means the assets are permanently lost. Their FAQ says a send to an address that does not belong to Binance is a transfer they cannot assist with. A completed withdrawal to a crypto address is not a refund they issue. What can still be reviewed is the TxID of that send, and a card or bank payment you did not authorise.
No. Binance is a real exchange. Binance.com and Binance.US are different companies. The scam around the brand is impersonation. Binance says anyone who calls claiming to be support is a scammer, and that they will not contact you first to offer a giveaway, a way to unlock the account, or a request to send coins. A hold that is still inside the account is their process, on the site you typed. A stranger who had you buy there and send the coins out is the case.
If it has not left the account, read the status on binance.com or binance.us, typed by you. If the withdrawal says completed and the destination is not your address, the send is finished and Binance’s guide treats a wrong address as permanently lost. The TxID and the date are what a case review uses. A pending screen on any other website is not a Binance withdrawal.
Binance’s own page says that caller is a scammer, and Binance.US says it does not call. Hang up. Do not install software, do not read out a code, and do not send coins to an address they name. If coins already moved, send the TxID and the date. Do not send the password or the seed phrase.
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Send the date, the TxID or the bank reference, and how you were contacted. Say whether the account is Binance.com or Binance.US. Do not include your password, your 2FA codes, or a seed phrase. We will tell you whether the trail still reaches an exchange or a bank dispute. The assessment is free.
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