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No — HTX is a real business. But the scam reports around it are under active investigation, and if you lost money to someone using its name, that is exactly what we investigate.
Send this to Forensics Source GroupHTX is one of the world's largest crypto exchanges, founded in 2013 and claiming 50M+ registered users. These are the facts that check out on public registers — the complaint record is what our review is still working through:
Checking out is not the same as closed: the complaints against HTX are under active investigation, and none of the facts above protects you from a fake. Most 'htx scam' searches trace to impersonators, not the platform itself — the ones that don't are the reason we investigate.
One more thing before you deposit: the complaints around HTX are under investigation — by us, not by a regulator. Its regulatory position is contested: the FCA began legal proceedings against HTX in February 2026 over illegal crypto promotions, HTX appears on the FCA Warning List, and on 26 May 2026 the UK designated Huobi Global S.A. under Russia sanctions — the first UK use of that power against a crypto exchange. Trustpilot complaints centre on frozen withdrawals and opaque ownership. It remains a real, large exchange — but UK users in particular should read the regulator's warnings before depositing.
Both feel identical from the inside. They are fixed by completely different routes — and the fastest way to tell them apart is to ask three questions.
If it is the real platform: your dispute runs through its formal complaints process, then the regulator or ombudsman. Slow, but it usually works. Complaints about frozen withdrawals follow the scale-platform pattern; they are escalated through the exchange's formal process and, where relevant, local regulators — a different route from clone-site fraud, which borrows the HTX/Huobi name constantly.
If it was an impersonator: you were never a customer of HTX at all. A clone site, a fake “account manager”, a lookalike domain — the money went to criminals, not to the platform. That is fraud, and speed decides what can be recovered.
The three questions: did you type the official domain yourself, or follow a link, advert or message? Did anyone contact you first? Were you asked to pay a personal account or a different domain? If any answer is wrong, treat it as impersonation — and start here.
No — HTX is a real business: A real, long-operating business founded in 2013, with 50M+ registered users and a verifiable operating history. The scam stories you see online usually trace to fakes borrowing its name — and the ones that don't are part of our active investigation. But read the note above first — the business is real, and so are the caveats.
Yes — A real, long-operating business founded in 2013, with 50M+ registered users and a verifiable operating history. You can verify it yourself on the public register of the named regulator.
Almost certainly not. Impersonators borrow the name, the logo, even the licence number. The real company knows nothing about it. Keep every message, receipt, URL and wallet address — that evidence is what an investigation builds on.
The domain you actually used, the date, and whether it was a card, a bank transfer, or crypto. Or the name of the person who told you to pay. Or one screenshot. Where the same payment shows up from other people, those files can sit together as a class action. The first look is free.
Type the official domain yourself — htx.com — never follow a link from an advert, email or message. Then check the regulator's public register, which lists the firm's genuine website. If your domain differs by even one character, it was a fake.
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Forensics Source Group is not affiliated to this broker. We cannot close an account or confirm a balance. Write the date and how you paid.