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No — INFINOX is a real business. But the scam reports around it are under active investigation, and if you lost money to someone using its name, that is exactly what we investigate.
Send this to Forensics Source GroupINFINOX is a London-founded CFD/forex broker (est. 2009) offering MT4/MT5 and its IXO platform — genuinely FCA-authorised, with the caveat that most non-UK clients are onboarded to offshore entities. These are the facts that check out on public registers — the complaint record is what our review is still working through:
Checking out is not the same as closed: the complaints against INFINOX are under active investigation, and none of the facts above protects you from a fake. Most 'infinox scam' searches trace to impersonators, not the platform itself — the ones that don't are the reason we investigate.
One more thing before you deposit: the complaints around INFINOX are under investigation — by us, not by a regulator. The entity split is the whole story. Clients outside the UK are typically routed to offshore entities under SCB (Bahamas), FSC (Mauritius) or FSCA (South Africa) — BrokerChooser classifies INFINOX as “not regulated by a top-tier regulator” for the entities most retail clients actually sit with, and WikiFX (Sep 2023) documented a complaint spike around payment withholding and poor practices despite the FCA/SCB oversight. Complaint themes: withdrawal delays, spread widening, and frustration at being moved from the UK FCA entity to a Bahamas/Mauritius entity with materially weaker protection. Trustpilot sentiment is described by aggregators as “strong overall… negative reviews comparatively few” (SA Shares).
Both feel identical from the inside. They are fixed by completely different routes — and the fastest way to tell them apart is to ask three questions.
If it is the real platform: your dispute runs through its formal complaints process, then the regulator or ombudsman. Slow, but it usually works. Before funding: ask which legal entity your account will be with, and check THAT entity on the FCA register (FRN for Infinox Capital Ltd) or the relevant offshore register. If an “INFINOX account manager” contacted you first or gave you a different domain, verify it — clone sites borrow FCA numbers they did not earn.
If it was an impersonator: you were never a customer of INFINOX at all. A clone site, a fake “account manager”, a lookalike domain — the money went to criminals, not to the platform. That is fraud, and speed decides what can be recovered.
The three questions: did you type the official domain yourself, or follow a link, advert or message? Did anyone contact you first? Were you asked to pay a personal account or a different domain? If any answer is wrong, treat it as impersonation — and start here.
No — INFINOX is a real business: FCA-authorised: Infinox Capital Ltd, with FSCS protection up to £85,000 and segregated client accounts, confirmed by multiple broker reviewers (e.g. 55brokers, updated Feb 2025). The scam stories you see online usually trace to fakes borrowing its name — and the ones that don't are part of our active investigation. But read the note above first — the business is real, and so are the caveats.
Yes for the UK entity — Infinox Capital Ltd is FCA-authorised with FSCS cover to £85,000. The group also holds SCB (Bahamas), FSC (Mauritius) and FSCA (South Africa) registrations for other client pools. Check which entity your account agreement names — that determines your protection, not the logo on the homepage.
Almost certainly not. Impersonators borrow the name, the logo, even the licence number. The real company knows nothing about it. Keep every message, receipt, URL and wallet address — that evidence is what an investigation builds on.
The domain you actually used, the date, and whether it was a card, a bank transfer, or crypto. Or the name of the person who told you to pay. Or one screenshot. Where the same payment shows up from other people, those files can sit together as a class action. The first look is free.
Type the official domain yourself — infinox.com — never follow a link from an advert, email or message. Then check the regulator's public register, which lists the firm's genuine website. If your domain differs by even one character, it was a fake.
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Forensics Source Group is not affiliated to this broker. We cannot close an account or confirm a balance. Write the date and how you paid.