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No — Complete Savings is a real business. But the scam reports around it are under active investigation, and if you lost money to someone using its name, that is exactly what we investigate.
Send this to Forensics Source GroupComplete Savings is a subscription cashback programme (Webloyalty) enrolled through post-purchase banner offers on major retail sites, charging £18/month after a 30-day trial. These are the facts that check out on public registers — the complaint record is what our review is still working through:
Checking out is not the same as closed: the complaints against Complete Savings are under active investigation, and none of the facts above protects you from a fake. Most 'complete savings scam' searches trace to impersonators, not the platform itself — the ones that don't are the reason we investigate.
One more thing before you deposit: the complaints around Complete Savings are under investigation — by us, not by a regulator. The sign-up mechanics are the scandal: thousands of Trustpilot reviewers (the go2 page sits at 1.2/5, the main site at 1.1/5) report never knowingly signing up, discovering £18 monthly deductions months later, and receiving refunds of only about three months on complaint. Martin Lewis's MoneySavingExpert complaint got its misleading ads BANNED by the ASA (April 2025). Stealth subscription is a real practice problem — but it is a billing dispute, not investment fraud, and it is fixable.
Both feel identical from the inside. They are fixed by completely different routes — and the fastest way to tell them apart is to ask three questions.
If it is the real platform: your dispute runs through its formal complaints process, then the regulator or ombudsman. Slow, but it usually works. Check your statements for “completesave” charges, cancel the subscription, then claim a full refund and escalate if refused. If someone contacted you about “Complete Savings investments”, that is not this programme.
If it was an impersonator: you were never a customer of Complete Savings at all. A clone site, a fake “account manager”, a lookalike domain — the money went to criminals, not to the platform. That is fraud, and speed decides what can be recovered.
The three questions: did you type the official domain yourself, or follow a link, advert or message? Did anyone contact you first? Were you asked to pay a personal account or a different domain? If any answer is wrong, treat it as impersonation — and start here.
No — Complete Savings is a real business: A real, long-running programme: go2.completesave.co.uk redirects to completesavings.co.uk, which operates a freephone support line and responds to complaints with sign-up details. The scam stories you see online usually trace to fakes borrowing its name — and the ones that don't are part of our active investigation. But read the note above first — the business is real, and so are the caveats.
It is a subscription programme, not a financial service, so FCA authorisation does not apply. It is a real, long-running Webloyalty programme — which is why the complaint is about how people are signed up, not about whether it exists.
Almost certainly not. Impersonators borrow the name, the logo, even the licence number. The real company knows nothing about it. Keep every message, receipt, URL and wallet address — that evidence is what an investigation builds on.
The domain you actually used, the date, and whether it was a card, a bank transfer, or crypto. Or the name of the person who told you to pay. Or one screenshot. Where the same payment shows up from other people, those files can sit together as a class action. The first look is free.
Type the official domain yourself — go2.completesave.co.uk — never follow a link from an advert, email or message. Then check the regulator's public register, which lists the firm's genuine website. If your domain differs by even one character, it was a fake.
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Forensics Source Group is not affiliated to this broker. We cannot close an account or confirm a balance. Write the date and how you paid.