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No — BitMart is a real business. But the scam reports around it are under active investigation, and if you lost money to someone using its name, that is exactly what we investigate.
Send this to Forensics Source GroupBitMart is the crypto exchange at bitmart.com. These are the facts that check out on public registers — the complaint record is what our review is still working through:
Checking out is not the same as closed: the complaints against BitMart are under active investigation, and none of the facts above protects you from a fake. Most 'bitmart scam' searches trace to impersonators, not the platform itself — the ones that don't are the reason we investigate.
One more thing before you deposit: the complaints around BitMart are under investigation — by us, not by a regulator. This page does not print a licence number, because the check that matters for the scam reports is the domain. Counterfeit sites and fake support are the pattern BitMart itself is warning about. A fee to “unlock” a BitMart account, a listing fee asked by someone in Telegram, or a support chat you did not open from the app is not BitMart.
Both feel identical from the inside. They are fixed by completely different routes — and the fastest way to tell them apart is to ask three questions.
If it is the real platform: your dispute runs through its formal complaints process, then the regulator or ombudsman. Slow, but it usually works. Type www.bitmart.com yourself. If a message sent you a lookalike, the coins you deposit there do not arrive at BitMart.
If it was an impersonator: you were never a customer of BitMart at all. A clone site, a fake “account manager”, a lookalike domain — the money went to criminals, not to the platform. That is fraud, and speed decides what can be recovered.
The three questions: did you type the official domain yourself, or follow a link, advert or message? Did anyone contact you first? Were you asked to pay a personal account or a different domain? If any answer is wrong, treat it as impersonation — and start here.
No — BitMart is a real business: BitMart's own notice of 19 June 2025 says fraudsters are impersonating BitMart customer service and using counterfeit websites. The notice tells users the official site is www.bitmart.com, to install the app only from Google Play, the Apple App Store, or that site, and to ignore unknown calls, texts, emails, links, and QR codes. The scam stories you see online usually trace to fakes borrowing its name — and the ones that don't are part of our active investigation. But read the note above first — the business is real, and so are the caveats.
BitMart is a real exchange at bitmart.com. This page does not treat BitMart's own scam warning as a government licence. Confirm the channel on bitmart.com/verification, and do not use any other domain.
Almost certainly not. Impersonators borrow the name, the logo, even the licence number. The real company knows nothing about it. Keep every message, receipt, URL and wallet address — that evidence is what an investigation builds on.
The domain you actually used, the date, and whether it was a card, a bank transfer, or crypto. Or the name of the person who told you to pay. Or one screenshot. Where the same payment shows up from other people, those files can sit together as a class action. The first look is free.
Type the official domain yourself — bitmart.com — never follow a link from an advert, email or message. Then check the regulator's public register, which lists the firm's genuine website. If your domain differs by even one character, it was a fake.
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Forensics Source Group is not affiliated to this broker. We cannot close an account or confirm a balance. Write the date and how you paid.